COMPLAINTS AND GRIEVANCE POLICY
NON-WELFARE ISSUES –
All minor complaints or grievances applying to training or behaviour of members should in the first instance be addressed by speaking with the coach in charge of your child’s group. Should the complainant not be satisfied with the response from the coach, then the complaint should be addressed by speaking to the Head coach of the session.
All major complaints or grievances applying to training or behaviour of members should in the first instance be addressed in writing to, or speaking with, the Head coach of the session. Should the complainant not be satisfied with the response from the head coach of the session, then the complaint should be further submitted in writing to the Club Manager in an envelope marked private and confidential.
The executive officers of the club will meet to hear complaints within 14 days of the complaint being received by the Club Manager. The executive officers have the power to take appropriate disciplinary action, including the termination of membership.
The outcome of the disciplinary hearing will be placed in writing to the person who lodged the complaint, and the member against whom the complaint was made within 7 days of the hearing.
There will be the right of appeal to the executive officers following disciplinary action being announced. The executive officers should consider the appeal within 14 days of the appeal being received and will notify the complainant of the outcome of the appeal hearing within 7 days of the hearing. The executive officers decision on the appeal will be the final decision on the complaint.
WELFARE ISSUES –
All complaints or grievances applying to child protection or welfare issues should in the first instance be reported to the Club Welfare Officer, Charlotte Pocock on 07960 483481.
The Welfare Officer will then look into the complaint, in accordance with NSPCC and British Gymnastics child protection procedures and make a note of the outcome. If the child is considered to be in immediate danger, the case will be referred directly to the police.
The Welfare Officer may report to the Executive Officers that a complaint has been made, but MAY NOT disclose the nature of the complaint or the names of the people involved.
Should the complainant not be satisfied with the response from the Club’s Welfare Officer, they can pass the complaint onto –
The Regional Welfare Officer – Avril Spriggs on 01268 454571
And if still not satisfied –
British Gymnastics Ethics and Welfare Department on 0845 1297129
Please contact your coach if you require this policy in large print, Braille or in another language.
Manager’s Name: Kyrstin Fairweather
Signed: _K. Fairweather_________
Date: 25 May 2007